Acceptable Use Policy VortexHost

Acceptable Use Policy

1. Prohibited Activity

You must not use VortexHost services for:

• Phishing, credential theft, impersonation or fraud.
• Malware, viruses, ransomware, botnets or command-and-control systems.
• Spam, unsolicited bulk email, email harvesting or mail abuse.
• DDoS attacks, stressers, booters, packet flooding or attack coordination.
• Hosting, linking to or distributing illegal content under UK law.
• Child sexual abuse material or exploitative content of any kind.
• Terrorism, extremist material or threats of violence.
• Copyright infringement, piracy, cracked software, stolen content or warez.
• Public proxy, open relay, VPN abuse or anonymisation services used for abuse.
• Cryptocurrency mining unless expressly agreed in writing.
• Harassment, doxxing, hate content or activity targeting individuals or groups unlawfully.

2. Resource Abuse

You must not run services that cause excessive CPU load, memory usage, disk I/O, network usage, storage abuse or instability on shared infrastructure. We may suspend or limit affected services to protect other customers.

3. Game Server Abuse

Game hosting must not be used to host malicious mods, stolen content, DDoS tools, bot services, exploit distribution, attack scripts or anything designed to compromise third-party servers, players or platforms.

4. Email Rules

You must only send legitimate email to recipients who expect to receive it. Bulk mail, spam, forged headers, purchased lists and repeated complaints may result in immediate suspension.

5. Security

You must keep scripts, CMS installations, WordPress plugins, themes and game server files updated. Compromised services may be suspended until cleaned and secured.

6. Enforcement

We may investigate abuse reports and may suspend, restrict or terminate services without prior notice where we reasonably believe this policy has been breached. Serious abuse may be reported to relevant authorities, registrars, payment providers or network operators.

7. No Refunds for Breach

Accounts or services terminated for breaching this Acceptable Use Policy are not eligible for refunds.